Quality Approach Method
EUROP-IT SERVICES HAS ALWAYS BEEN RIGOROUS IN ENSURING THE STRUCTURING AND INDUSTRIALISATION OF OUR METHODS. FOR SEVERAL YEARS, THE COMPANY HAS BEEN COMMITTED TO AN APPROACH OF QUALITY WITH A FOCUS ON CONTINUOUS IMPROVEMENT IN ORDER TO PROVIDE AN EXPERT SERVICE.
This approach translates in concrete terms today to Quality Management System (QMS), which formalises work processes, tools and knowledge, both for the Application Engineering Department and the Infrastructure Services Directive.
The Quality Management System of Europ-IT services group is structured in a concise and pragmatic manner and conforms to the ISO 9000 and ISO 20000 regulations as well as the CMMI standard.
There are multiple objectives to this approach:
- To increase customer satisfaction,
- To control the quality of products and services
- To control the pre-sales cycle
- To secure contract production
- To improve the overall effectiveness of teams.
Quality Management is responsible for:
- Implementing quality strategy and deploying it at the EUROP-IT Services branches
- To ensure the proper functioning and improvement of the QMS
- To measure the performance of the QMS, and report on the level of satisfaction of the group’s customers and the achievement of objectives
ISO V2008 Service
Europ-IT services ensures the carrying out of good practice according to the ISO 9001 standard version 2008, a defined industry standard.
This international standard for management systems, results in a quality approach based on continuous improvement.
Europ-IT demonstrates a commitment to implement this approach in its quality policy.
Our compliance to the ISO 9001 standard provides our clients with the following benefits:
An optimised documented system (quality insurance plans…)
Stringent quality control of service: monitoring committees; gauge reporting, client satisfaction surveys…
A process for dealing with malfunctions and client complaints
A process for effective internal auditing of services provided
Europ-IT services ensures adherence to ITIL good practice in the provision of our infrastructure services.
As a member of the ITSMF (a francophone forum for the development and promotions of the ITIL), Europ-IT Services undertakes the ITIL certification of its employees.
At present, Europ-IT counts more than 200 certified candidates.
ITIL deliverables by process
The value gains attributed to our clients as a result of the implementation of ITIL good practice are as follows:
- The monitoring of processes with relevant and measurable gauges allows the identification of cost saving measures.
- An optimisation of resource usage
- Greater competitiveness
THE AGILE METHOD
Europ-IT is a strong player in the agile method and is heavily involved in the subject. As proof of this involvement, for many years the group has adopted an agile approach and has a recognised expertise by its clients, who are themselves convinced of the benefits of agility applied to the development of IT applications. They solicit us to support them in the consultancy or implementation and they lead us in structuring our approach.
The agile method is a new way of developing software solutions to drive IT projects. It covers all the IT communities, from decision makers to developers. Launched in 2001 with the signing of the Agile Manifesto by representatives of different methods (Scrum, XP, FDD), the Agile movement has grown extensively.
“Our first priority is to satisfy our clients by delivering our software on time and regularly.” (Agile Manifesto)
In order to advance the promotion and reflection concerning this approach, Europ-IT is also involved with organisations working for its deployment. The primary objective is to promote agility, popularise the support and encourage the development of this culture of Agility.
Thus, in recent years, Europ-IT has seized opportunities to gain references and acquire first hand expertise in driving agile projects. Today, the capability to respond in a agile manner to tenders is indispensible to the company as this enables the acquirement of references to the Agile Manifesto.